KW Training

1. Introduction

KW Training ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our training courses.

We are committed to complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This policy explains your rights under these laws.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, postal address, job title, employer details.
Course Information: Training courses attended, certifications earned, assessment results.
Payment Information: Payment method details, billing address, transaction history.
Technical Information: IP address, browser type, device information, pages visited, time spent on pages.
Communications: Emails, inquiries, feedback, and other correspondence with us.

3. How We Collect Your Information

We collect information through:

Course registration and booking forms
Website contact forms
Email communications
Phone conversations
Cookies and similar technologies on our website
Third-party service providers (e.g., payment processors)

4. How We Use Your Information

We use your information for the following purposes:

To provide and manage our training services
To process course bookings and payments
To issue certificates and maintain training records
To communicate with you about courses and services
To respond to your inquiries and provide customer support
To send you important updates about our services
To comply with legal and regulatory requirements
To improve our website and services

5. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: Processing necessary for the performance of our contract with you
Legitimate Interests: Processing necessary for our legitimate business interests
Legal Obligation: Processing necessary to comply with our legal obligations
Consent: Processing based on your specific consent

6. Data Sharing and Disclosure

We may share your information with:

Accreditation and certification bodies (e.g., UKATA, CITB)
Service providers who help us operate our business
Payment processors to facilitate transactions
Legal and regulatory authorities when required by law

We do not sell your personal data to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of sensitive data
Regular security assessments
Access controls and authentication procedures
Staff training on data protection

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

Maintaining training records as required by accreditation bodies
Complying with legal and regulatory requirements
Resolving disputes and enforcing our agreements

For training records, we typically retain information for a minimum of 3 years after course completion, or longer if required by specific accreditation bodies or regulations.

9. Your Rights

Under data protection laws, you have the following rights:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure: You can ask us to delete your personal data in certain circumstances.
Right to Restriction: You can ask us to restrict processing of your data in certain circumstances.
Right to Data Portability: You can request transfer of your data to another organization.
Right to Object: You can object to our processing of your personal data.

To exercise any of these rights, please contact us using the details provided below.

10. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

KW Training
Email: info@krissafetytraining.co.uk
Phone: 07440 452132
Address: 3 Stratton Road, Bolsover, Chesterfield, S44 6DR

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.